Politique de remboursement

I gladly accept returns and exchanges

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Customer satisfaction is the number one priority for me! Please don't hesitate to contact me with any concerns you may have. I want you to love your purchase, and appreciate the opportunity to correct any problems/mistakes prior to receiving feedback!
Custom carved items are not returnable but if there is a problem I will work with you.
If you place an order, you will receive an order confirmation within 48 hours and please triple check the details so there are no mistakes! I'll use the confirmation details for creating your order! If I don't hear back from you, that means the specifications are correct and I start carving your wooden box! 

All sales are final. Cancellations are not permitted (after payment has been made and supplies have been ordered). Because all of our items are custom made to order with your specifications, we do not offer any refunds or exchanges. 

There are NO refunds or exchanges on personalized carved items that have been shipped. If you cancel an order before it has been made, you are only entitled to a 75% refund of the item price. This is to cover the cost of the design work already completed. If you cancel the order after the item has been processed, only shipping cost will be refunded.
If damage occurs during shipping, please contact us within 3 days.

No refunds or exchanges on International sales. 

angelagifts takes no responsibility for lost or damaged items due to normal wear and tear.